TRAVEL AGENTS BE WARE of Sukantara Resort in Chiang Mai, Thailand
Needless to say, for any agent to read the copy that starts: “The Sukantara Cascade Resort & Spa played host to Angelina Jolie, who enjoyed her stay so much that she allows them to use her name in connection with promoting the resort…” would make any agent eager to promote the resort instantly to his/her upscale clientele. Of course, as travel agents we depend on commissions and so would assume that this type of top end property would pay commission would be likely. And indeed, when I booked Sukantara for my clients last February, commission was promised and the resort, more specifically the very same General Manager, Rapeepat Sugunasil, whose name you had noted to contact in the copy above, was as nice and helpful as could be and would do anything for the booking to become reality. And it was. My clients stayed a few days and left. I can give you all the details of an ordeal trying to collect said commission over the last 8 months from Sukantara alas unsuccessfully (details would certainly reveal how unprofessional this resort, more specifically Mr. Sugunasil, really is toward travel agents!!) To be frank, there is no willingness to pay, nor even at attempt to respond to reminders, in any form! For you, the TA magazine, to reference this type of property in such eloquence and praise may have meaning to clients but not to travel agents, whose community you professes to cater to, hence it would be best that before you may bestow praises upon a hotel property, that you may also verify their track record of dealing with travel agents before you recommend it to them. When our clients spend hundreds of dollars at a place as travel agents we want to make sure we can get paid, even more so when we are assured of the commission more than once before we send our clients there, and doubly more so, when such property receives endorsement by Travel Agent magazine! For more information please contact Tomas at http://footlooseindia.com or Linda at http://chinafittours.com.
